Giselle
Pantoja
Transforming industries through efficiency and agility
Santiago, Chile · Lima, Peru
Executive Profile
“Specialized in leading high-impact initiatives that optimize operations and accelerate business growth through innovation and agile methodologies.”
Senior executive with over 20 years of experience in multinational corporations, leading strategic initiatives that drive operational efficiency and profitability. Expert in IT cost optimization, operational efficiency, ERP implementation, and digital transformation — with a strong focus on measurable results and effective execution.
Languages
Regional Experience | Peru & Chile
Leadership across multicultural environments
Transforming Industries
With over 20 years of experience optimizing processes, implementing Agility at scale, and leading Digital Transformation across multiple industries
Insurance
🇵🇪 Rimac Seguros
2025 – Present
IT Efficiency Committee, FinOps practices
Fintech
🇨🇱 Galileo / SoFi Technologies
2022 – 2025
SLA/SLO, Disaster Recovery, OKTA SSO
Retail
🇨🇱 Falabella Tecnología
2021 – 2022
Security PMO, MasterPlan portfolio
Road Infrastructure
🇨🇱 Ruta del Maipo
2018 – 2021
30% cost savings, -20% call volume
Telecommunications
🇨🇱 Telefónica
2012 – 2018
-50% in-person SMB support
Mining
🇨🇱 CODELCO
1997 – 2003
National Copper Corporation of Chile
Digital Marketing
🇨🇱 Cybercenter
2008 – 2009
Digital marketing agency
Impact in Numbers
Cost savings
Traffic flow modeling software at Ruta del Maipo
Reduction in walk-in support
SMB virtual branch redesign at Telefónica
Fewer call center calls
WhatsApp channel implementation at Ruta del Maipo
Professional Career
Rimac Seguros y Reaseguros
IT Efficiency Manager
- Identifying efficiencies and cost reduction across technology areas
- Technical consulting for vendor evaluations and contract negotiations
- Driving internal adoption of FinOps practices
- Coordinating the IT Efficiency Committee
Galileo by SoFi Technologies
Scrum Master | Engineering Manager
- Operational Excellence team: SLA, SLO & uptime management
- Incident Management & Disaster Recovery implementation
- Core Banking integration with SSO via OKTA
- Agile methodologies for delivery efficiency
Falabella Tecnología Corporativa
Security PMO Deputy Manager
- Strategic planning and digital security auditing
- MasterPlan project portfolio management
- Agile frameworks for organizational Business Agility
Ruta del Maipo Sociedad Concesionaria
Deputy Project Manager
- Traffic flow modeling software: 30% cost savings
- WhatsApp channel: 20% reduction in call center volume
- IT budget and strategic roadmap for the Free Flow project
Telefónica S.A.
Scrum Master | Senior Project Manager
- SMB virtual branch redesign: 50% reduction in walk-in support
- Number portability expansion project (SUBTEL regulations)
- Strategic vendor management for mission-critical projects
Cybercenter S.A.
Business Director
- Led digital projects: Directed the Universidad Finis Terrae website redesign, meeting 100% of deadlines and achieving high client satisfaction
- World-class UX training: Attended Jacob Nielsen's seminar (Norman Nielsen Group) in Chicago, gaining cutting-edge usability expertise
Autopista Central S.A.
Senior Engineer
- Led process mapping for SAP CRM and MM implementation, ensuring compliance with MOP tender requirements for Chile's pioneering urban highway concession project (Ruta 5, 60 km)
CODELCO
New Technologies Engineer
- Pioneering implementation: First MySAP Enterprise Portal 5.0 in Chile, positioning Codelco as an early adopter and strategic SAP partner
- Strategic positioning: Priority access to beta technologies at no additional cost, generating sustained competitive advantages
- Reputational impact: Strengthened Codelco's image as a benchmark in innovation and early SAP technology adoption
Certifications & Education
Project Management Professional
PMI
Scrum Master Certified
Scrum Alliance
Professional Agile Leadership - Evidence-Based Management
Scrum.org
ICAgile Certified Professional – Agile Coaching
ICAgile
ICAgile Certified Professional – Business Agility Foundations
ICAgile
ICAgile Certified Professional – Agile Team Facilitation
ICAgile
Academic Background
MBA
Universidad Adolfo Ibáñez
Industrial Engineering
Universidad de Atacama
Computer Science & IT Engineering
Universidad Contemporánea de Arica
Diplomas
Let's work together
Available to lead strategic project management, drive digital transformation, and advise on implementing agile culture at the organizational level.